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Category: Client Experience

Client paying by card at a self-service checkout stand while her stylist hands her a retail bag
Client Experience
Salon Rebooking Rate: How to Calculate It and Raise It at Checkout
Your rebooking rate is the most honest number in your salon. It tells you whether clients plan to come...
How to Create a Salon Client Experience People Want to Come Back To
Client Experience
How to Create a Salon Client Experience People Want to Come Back To
A great salon client experience starts before the appointment and continues after the client leaves....
The Salon Client Journey: From Booking to Rebooking
Client Experience
The Client Journey: What Happens Between Booking and Rebooking Matters
The salon client journey doesn’t start in the chair. It starts with a Google search or an Instagram...
Salon Client Retention: Win Repeat Visits
Client Experience
How to Turn First Time Clients Into Loyal Regulars
Salon client retention is decided in the first few visits. A new client who feels remembered, knows when...