Contact Support
Support That
Feels Personal
Get real human support when you need it most. Our concierge team is here to help you succeed, from setup to scale.
No Bots. No Delays.
Just Real Help
We believe great support means talking to real people who understand your business. Every member of our concierge team is trained in salon management and genuinely cares about your success.
Whether you’re troubleshooting an issue or looking for advice on optimizing your workflow, you’ll always reach a knowledgeable human who can help immediately.
Reach Us Your Way
Choose the support channel that works best for you
Chat Support
Get instant answers through our live chat. Available during business hours with average response time under 5 minutes.
Email Support
Send us detailed questions anytime. We respond to all emails within 2 hours during business hours.
Phone Support
Prefer to talk? Call our concierge team directly for personalized assistance and guidance.
Start Strong with
Expert Help
Every new client gets a personalized onboarding experience. Your dedicated specialist will walk you through setup, help migrate your data, and train your team on best practices.
We don’t just hand you software—we make sure you’re confident and ready to succeed from day one.
Frequently Asked Questions
What are your support hours?
Our concierge team is available Monday through Friday, 9 AM to 6 PM EST. For urgent issues outside these hours, we offer emergency support for premium plans.
How quickly can I expect a response?
Emvari is an all-in-one salon management platform designed to help salon owners manage appointments, payments, team members, customer relationships, and business performance from one connected platform. The platform combines scheduling, automation, reporting, and team tools so salons can operate more efficiently and with greater control.
Do you help with initial setup?
Emvari is an all-in-one salon management platform designed to help salon owners manage appointments, payments, team members, customer relationships, and business performance from one connected platform. The platform combines scheduling, automation, reporting, and team tools so salons can operate more efficiently and with greater control.
Is concierge support included in all plans?
Emvari is an all-in-one salon management platform designed to help salon owners manage appointments, payments, team members, customer relationships, and business performance from one connected platform. The platform combines scheduling, automation, reporting, and team tools so salons can operate more efficiently and with greater control.