Salon Software Support
Support That
Feels Personal
Get real human support when you need it most. Our concierge team is here to help you succeed, from setup to scale.
No Bots. No Delays.
Just Real Help
We believe great support means talking to real people who understand your business. Every member of our concierge team is trained in salon management and genuinely cares about your success.
Whether you’re troubleshooting an issue or looking for advice on optimizing your workflow, you’ll always reach a knowledgeable human who can help.
Reach Us Your Way
Email our concierge team anytime. A real person replies during business hours.
Email Support
Send us detailed questions anytime. A real person on our team replies during business hours.
Every new client gets a personalized onboarding experience. Your dedicated specialist will walk you through setup, help migrate your data, and train your team on best practices.
We don’t just hand you software—we make sure you’re confident and ready to succeed from day one.
Frequently Asked Questions
What are your support hours?
Our concierge team is available Monday through Friday, 9 AM to 6 PM Arizona time (MST). Messages that come in after hours are answered the next business day.
How quickly can I expect a response?
A real person on our concierge team reads and answers every message during business hours. You will never get a bot or an automated ticket number.
Do you help with initial setup?
Yes. Every new salon gets personalized onboarding with our Onboarding Concierge. We set up your account, move your data over from your current software and train your team, at no extra cost.
Is concierge support included in all plans?
Yes. Concierge support and onboarding are included on every plan, from Core to Evolve. There are no support tiers and no extra fees.